Frequently Asked Questions
What are the air travel reward levels?
Economy Class:
- 35,000 points = one round-trip ticket to anywhere within the contiguous 48 states, or to Canada or Mexico
(maximum ticket value $500)
- 50,000 points = one round-trip ticket to the Caribbean, Bermuda, Alaska, or Hawaii
(maximum ticket value $600)
- 70,000 points = one round-trip ticket to a European destination
(maximum ticket value $1000)
First-Class:
(Air rewards from the 48 states to locations in the program.)
- 100,000 points = maximum ticket value $1,500
- 135,000 points = maximum ticket value $2,000
- 200,000 points = maximum ticket value $3,000
- 265,000 points = maximum ticket value $4,000
- 335,000 points = maximum ticket value $5,000
How do I redeem Plus Miles points for travel?
Call 1.800.600.4676. Air travel reservations must be made at least 21 days in advance and include a Saturday night stay.
How do I redeem Plus Miles points for merchandise?
Browse rewards in our online catalog. When you've made your selections, you can complete your transaction online or call 1.800.600.4676.
Is there a Plus Miles points earnings limit?
Yes, 70,000 a year.
Can I roll over Plus Miles points from one year to the next?
Yes, you can roll over your Plus Miles points from one year to another. Keep in mind, however, that your points expire after five years. Your Plus Miles points cannot be combined with anyone else's Plus Miles points.
Can I use my Plus Miles points for someone else to travel?
Yes, you can designate anyone to use your travel reward. However, only you and the authorized user(s) of your credit card account may request the redemption. All travel documents will be sent to the account billing address.
Can I choose my favorite airline?
The Plus Miles program is not limited to specific travel partners. You choose the destination and travel dates and Plus Miles travel coordinators will book your reservation with the airline offering the lowest available 21-day advance purchase, economy-fare ticket (subject to a maximum dollar value). If your preferred airline does not meet these criteria, you may pay the difference with your Plus Miles credit card and earn additional Plus Miles points at the same time.
What are net retail purchases?
Net retail purchases include all purchases you and any authorized user(s) make with your Plus Miles credit card(s), less credits and plus or minus any adjustments to your account.
